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Enterprise Support Subscriptions

An enterprise subscription provides you the confidence of knowing that your Nextcloud deployment is backed by the best available technical expertise and with the features you need for your organization

Plans and Pricing

Basic

Starting at 50 users for 1900€/year

Features

  • File sync and share
  • Mobile and desktop clients
  • Enterprise capabilities
  • Fully Open Source
  • Calendar and Contacts
  • Support

  • Maintenance life cycle: 1 year
  • Reaction time: 3 business days
  • Portal support
  • Migration support
  • Email support
  • Phone support
  • Custom consulting
  • Remote installation support
  • Clustering support
  • Pricing

  • 50 users: €1900
  • 100 users: €3400
  • Additional pricing tiers are available up to 10 million users
  • Framework agreements available
  • Request offer

    Standard

    Starting at 50 users for 3400€/year

    Features

  • File sync and share
  • Mobile and desktop clients
  • Enterprise capabilities
  • Fully Open Source
  • Calendar and Contacts
  • Support

  • Maintenance life cycle: 3 years
  • Reaction time: 2 business days
  • Portal support
  • Migration support
  • Email support: business hours
  • Phone support: business hours
  • Custom consulting
  • Remote installation support
  • Clustering support
  • Pricing

  • 50 users: €3400
  • 100 users: €6100
  • Additional pricing tiers are available up to 10 million users
  • Framework agreements available
  • Request offer

    Premium

    Starting at 50 users for 4900€/year

    Features

  • File sync and share
  • Mobile and desktop clients
  • Enterprise capabilities
  • Fully Open Source
  • Calendar and Contacts
  • Support

  • Maintenance life cycle: 5+5 years
  • Reaction time: 24h or as agreed
  • Portal support
  • Migration support
  • Email support: up to 24/7
  • Phone support: up to 24/7
  • Custom consulting
  • Remote installation support
  • Clustering support
  • Pricing

  • 50 users: €4900
  • 100 users: €8900
  • Additional pricing tiers are available up to 10 million users
  • Framework agreements available
  • Request offer

    Prices are in Euro per year and net/excl. VAT.

    Nextcloud subscriptions are available from 50 users and up.

    Android and desktop apps are free; iOS app can be purchased in the Apple App Store.

    Our support subscriptions help you with your self-hosted instance. Nextcloud does not host and will never get access to your data.

    Fitting your needs

    On top of the benefits of a Nextcloud Support Subscription you can add several optional support and feature packages.

    Audio/video calls

    Nextcloud integrates private audio and video chat, enabling users to easily discuss documents or conduct secure business calls with colleagues, clients and partners. Audio/video calls can be supported on your Nextcloud server with the Standard or Enterprise subscription as an optional package. A SIP gateway is optionally also available, enabling dialing out and in through the global telephone network.

    starting at € 12/user/year

    (subject to further volume and other discounts)

    Collabora Online Office

    With Collabora Online Office Nextcloud features an enterprise ready integrated online office enabling users to collaboratively edit docx, pptx and other office documents with colleagues, clients or partners. Collabora Online is available with the Standard or Enterprise subscription.

    starting at € 17/user/year

    (subject to further volume and other discounts)

    Outlook Secure Sharing Add-in

    Nextcloud optionally provides an Outlook Secure Sharing Add-in enabling users to share and receive files in a secure way directly from Microsoft Outlook. The Outlook Secure Sharing Add-in can be added to a Basic, Standard or Enterprise subscription.

    starting at € 5/user/year

    (subject to further volume and other discounts)

    Branding

    Nextcloud provides branding services, delivering sync clients (mobile and desktop) which use your corporate identity and are pre-configured to help your users get up and running in no time. Branding is optionally available with the Standard or Enterprise subscription.

    starting at € 6000 one-time

    (subject to further volume and other discounts)

    Installation and configuration support

    Besides our documentation, support portal and basic support we optionally offer a one day remote installation support package.

    Custom, multi-day or on-site installation or scalability consulting options are available as well.

    starting at € 990 one-time

    (subject to further volume and other discounts)

    Discounts

    Public Sector

    We provide interesting discount options to organizations in the public sector.

    Contact us

    Education

    Organizations in the educational sector receive a significant discount on all subscriptions

    Contact us

    Frequently asked questions

    Nextcloud is great out of the box. But installing and running a server in a secure and reliable manner and for hundreds or thousands of users, important for a mission critical environment, is not always easy. You probably want access to an expert if something does not function as expected. We provide not only that but also pro-active support with installation and security issues, we reach out when we do feature planning to ensure your needs are served and we support Nextcloud long after you would otherwise be forced to upgrade for security, performance and stability reasons.

    By offering more in-depth knowledge than anybody else, we give you the confidence you need to be able to rely on Nextcloud.

    Your Nextcloud subscription enables you to successfully deploy and manage your servers. Our open approach gives you direct access to Nextcloud engineers, the latest knowledge and best practices. We provide technical expertise, guidance and collaboration with phone and chat contact. Pro-active security support helps you identify and address vulnerabilities and harden your servers to protect the safety and integrity of your data.

    With the Nextcloud Enterprise subscription you get:

    • Full lifecycle support with up to 15 years security and stability fixes
    • Technical expertise and help covering project inception to production and user growth
    • Help to scale your Nextcloud installation to large amounts of storage and large numbers of users
    • Security and hardening consulting
    • Influence on the roadmap of the open source project
    • Access to the core Nextcloud engineers
    • Help and advice if you decide to (pay somebody to) develop a custom app or changes
    • Support for branding Nextcloud
    • Optional support for integrated video conferencing and communication features based on WebRTC
    • Optional Online Office capabilities which can handle a wide range of industry-standard file formats
    • Access to consulting for custom capabilities

    Nextcloud consulting goes beyond technical expertise, offering strategic advice for organizations. We analyze your challenges and help you implement a comprehensive, cost-effective and compliance-aware solution which reduces complexity and risks while delivering the highest security and privacy protection.

    We provide support in German and English and other languages through our partners, contact us for details.

    Every interface through which you interact with your users or customers should be a representation of the brand behind you - a brand that stands out from the competition. Our support team will make sure Nextcloud represents your brand by helping you configure the web interface and providing you with branded clients if needed.

    Working with others on data is core to your business. It determines the productivity of your employees, every day, every hour.
    A race to the bottom with clunky, cheap solutions offering more frustration than value does not benefit your organization! We offer a product which not only has the features, but also the stability and ease of use that helps your business be successful. And we support that with quick and quality help, providing direct contact with real and qualified engineers, access to expertise on scaling your server, securing your sensitive data, improvements you really need and want and more. All to make sure your Nextcloud server works as smooth as possible so your team can get work done instead of wait for IT to fix their infrastructure or worry about data theft.
    An investment in a Nextcloud subscription is an investment in efficient, productive, happy work for your employees. So we set pricing at a level that allows us to really offer you value, a great experience to your employees and help your business.

    Migration from ownCloud to Nextcloud is easy. Our support team has already migrated dozens of customers, including some with tens of thousands of users. We will help you move to Nextcloud and optimally benefit from the added scalability, features, stability, performance and security. See our migration page for more details on migration.

    Just contact us or one of our partners. Our partners will help you set up Nextcloud and they act as your first point of contact.

    We are always looking for competent partners who share our passion for making customers happy! You can join our ecosystem, contact us for more information.

    Nextcloud is licensed under the GNU AGPLv3, one of the most widely used Open Source license. Written with input from lawyers and industry leaders from all over the world, it is a clear, balanced and well understood license, providing users a level of certainty no license from any single company can give. Today it is a widely used and broadly accepted license across various stakeholders, including developers, users, organizations and large enterprises. The AGPLv3 guarantees that all users of the software can use, study, share and improve the software without any legal risks. Further its patent clause ensures all users have a non-exclusive, non-transferable, worldwide, royalty-free license on any patents owned by code contributors now or in the future. On top of this, Nextcloud GmbH guarantees that every customer can use Nextcloud and exercise all rights given by the GNU AGPLv3 without violating any patents or copyright.

    No. Components of Nextcloud as well as many Nextcloud apps are under a variety of open source licenses. While they are all compatible with the AGPL, many are not compatible with proprietary licenses and thus would nearly guarantee customers would be in violation of those licenses, creating legal risk.

    No. Nextcloud will communicate with your back-end systems over external APIs. Those systems will not become a derivative work of Nextcloud just because they communicate with it. Therefore you can keep the source code of your back-end systems private and do not have to share it with anyone.

    No. Logos, company names, etc. are protected by trademarks. The GNU AGPLv3 is a copyright license and does not affect any trademarks. If you put your logo on your Nextcloud it is considered merely as data used by Nextcloud and has no effect on licenses or trademarks.

    No. As long as you did not make any modifications to the Nextcloud code, existing apps or write your own apps, you do not have to do anything. Note that configuration does not count as modification! If you did make code modifications, then you have to make that code available under the GNU AGPLv3 or a compatible license to the users of the system. The easiest way to do so is to provide a download link. Nextcloud GmbH assists customers with license compliance.

    Yes. Nextcloud is licensed under the GNU AGPLv3. This license only defines the rights you have to give the users of the software, but not how they get the software. You can decide freely if you want to sell the software in an app store or through any other channel, or if you want to make the app publicly available. The only requirement is that you license your app under the AGPLv3 or a compatible license.