Introduction and summary
These Terms of Service were originally written in English (US). We may translate these terms into other languages. In the event of a conflict between a translated version of these Terms of Service and the English version, the English version will control.
We recognize that privacy is extremely important to all visitors to our website. We do not share any individual information with anybody without your permission.
To download a whitepaper, you have to enter your email address. Unless you opt in for more information, we immediately delete your mail address from our database after sending the whitepaper.
Our website ocasionally embeds content, like YouTube videos (behind a click-through wall) and others. We do not share any of your data with the parties behind them, however, they can gather some information when you watch a video or click the captcha. We are always looking for ways to decrease data sharing here and input is welcome.
We have been working on moving away from YouTube and towards videos hosted on Cloudlare. They keep very minimal logs and do not put tracking cookies or other stuff on your computer. They store a log of each http request with this data. It can be summarized as IP address and client device and a whole bunch of data on how their infrastructure is doing.
For traking and marketing automation we use the open source Matomo (the former Piwik) tool to get information on how our website is used and use phpList to handle our newsletters. We use the open source marketing automation tool Mautic to track business users that did download resources like white papers or participate in webinars and who did opt-in explicitly. From neither will we hand over individual data to anybody else and any privacy breaches we will disclose as soon as possible. We also delete, anonymize and remove data regularly.
Our security scanner is strictly based on publicly available information, that is the list of known vulnerabilities relevant for ownCloud/Nextcloud releases as well as any applied hardenings/settings we can scan without having access to the server. We only scan on-demand and store the results for a limited time.
Our forums on help.nextcloud.com runs the open source discourse software. This is self-hosted and we do not share, disclose or otherwise distribute any data from it. You can disable your own account there if you need to. Note that this platform is meant for home users and home user questions! As enterprise visitor, please use our support portal. If you still use the forums, expect that we reach out to you at some point.To use our forums you must agree with our Terms of Service. See below for the complete TOS for the use of our forums.Terms of Service
Our software, be it the Nextcloud server or the Android or iOS apps, are designed to not sent any user data to us. The optional Usage Survey app can sent usage statistics like installed apps to us to help us improve our service. You can review and approve the data before it is sent. We store the data aggregated and not per user, so a theft of our data can not be used to get any information about any specific installation. The Updater app, if enabled, sends Nextcloud version, PHP version, install time and the channel it wants to the Nextcloud updater server to receive update information. We store the install time and version on the instance to track statistics, all other data is discarded right away.
With regards to third party apps: we can not take any responsibility for third-party apps and the data they store or sent about users. We do have a policy in our app store against abusing private data and any app that is found to be in violation is removed and its author banned. However, we do not have the ability to check all code of all third party applications and thus we recommend you are careful when installing third party apps.
If you see any problems, please report it to firstname.lastname@example.org.
What personal information do we collect from the people that visit our blog, website or app?
Like most websites, nextcloud.com collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. nextcloud.com’s purpose in collecting non-personally identifying information is to better understand how nextcloud.com’s visitors use its website. From time to time, nextcloud.com may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website.
nextcloud.com also collects potentially personally-identifying information like Internet Protocol (IP) addresses. nextcloud.com does not use such information to identify its visitors, however, and does not disclose such information to third parties unless legally obliged to do so.
We honour the do-not-track directive. nextcloud.com will not track anything if this is enabled.
Furthermore, our website visit statistics tool Mamoto is configured to anonymize visitor IP addresses data by not storing the last digits of all IP addresses.
When registering or submitting a form on our site, as appropriate, you may be asked to enter your name, email address, phone number or other details. See below on what happens with that data.
When do we collect information?
On our websites:
We collect information from you when you subscribe to a newsletter, fill out a form or enter information on our site.
Our apps only communicate with your own Nextcloud server and do not sent any data to us. The Play Store version equal to or newer than 1.5.0 for Nextcloud supports push notifications which use the Google servers. However Google does not have access to the actual notification data. Only a header with a subject is sent via Google, but in encrypted form, and the rest of the content is retrieved directly from your Nextcloud server and not sent through Google. The iOS client works in a similar way.
How do we use your information?
We may use the information we collect from you when you register, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
- To improve our website in order to better serve you.
- To send periodic emails regarding your order or other products and services.
- To follow up with them after correspondence (live chat, email or phone inquiries)
We use the Podlove player to serve podcast on nextcloud.com/podcasts.
We use the open source Mautic marketing automation tool. This is used for actions like emailing a whitepaper to people who entered their email address to receive it. If you enter an email address on our site, you agree with that (otherwise we can not sent you that white paper either). We might sent follow-up emails (like a reminder if you did not download the white paper, or a notification of a new white paper), from which you can opt-out on the bottom of the emails.
In line with our business strategy of not monetizing home and small business users but aim for large enterprises, our goal is to ONLY track employees of companies using their work email. We try to drop all home/private users from the database as soon as we find out they are private users, of course after we have sent them the white paper they asked for. For example, we remove contacts with an @gmail or @icloud address and keep obviously business related addresses (@acme @example-ltd @placeholder-corp.com). For those we then might follow up on a End-to-end Encryption white paper download a week later with an offer to download our Server-side Encryption white paper; or sent a follow-up email suggesting to read a new blog about encryption we wrote. Our goal is to keep potential customers informed and help them in their journey to become a Nextcloud user and customer, without bothering others.
Of course, you can opt-out of any emails using the unsubscribe link on the bottom of these emails. Note that you then do not get any emails from Mautic anymore: also not if you enter your mail again to get a white paper!
How do we protect visitor information?
We only provide articles, white papers and other information. We never ask for credit card numbers or other financial data.
We use regular Malware Scanning.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user places an order and enters, submits, or accesses their information to maintain the safety of your personal information.
Do we use "cookies"?
- Understand and save user preferences for future visits.
- Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We do not use third-party services (like Google Analytics) that track this information on our behalf.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer or firefox) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies settings.
If you disable cookies, some minor features might be disabled.
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when its release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property or safety.
However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses. Think aggregated statistics (number of website visitors in a particular month) or trends ("we see an increase in the number of visitors from Asia").
We do not include or offer third-party products or services on our website.
According to the California Online Privacy Protection Act (CalOPPA) we agree to the following:
Users can visit our site anonymously.
Users are able to change their personal information:
- By emailing us
- By calling us
How does our site handle do not track signals?
We honor do not track signals and do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.
Does our site allow third-party behavioral tracking?
We do not allow or employ third-party behavioral tracking. Our website features no third party ads or tracking tools.
Fair Information Practices
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.
In order to be in line with Fair Information Practices, should a data breach occur we will notify the users via email within 7 business days
We also agree to the Individual Redress Principle, which requires that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.
CAN SPAM Act
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
We collect your email address in order to:
- Send information, respond to inquiries, and/or other requests or questions.
- Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.
To be in accordance with CANSPAM we agree to the following:
- NOT use false or misleading subjects or email addresses.
- Identify the message as an advertisement in some reasonable way.
- Include the physical address of our business or site headquarters.
- Monitor third-party email marketing services for compliance, if one is used.
- Honor opt-out/unsubscribe requests quickly.
- Allow users to unsubscribe by using the link at the bottom of each email.
If at any time you would like to unsubscribe from receiving future emails follow the instructions at the bottom of each email and we will promptly remove you from correspondence by that tool. Note that you have to unsubscribe separately from our newsletter and our marketing automation tool.
Discourse forums ToS
If you wish to use our forums, you have to agree to the stipulations below.
- You follow our Nextcloud community code of conduct
- You must at least be 10 years old
- You may no longer use the forum if Nextcloud GmbH or any of the admins contact you directly to say that you may not.
- Keep in mind our forum is to discuss Nextcloud and related, technical issues. Political debates, complaints or such about things not directly related, or purely relevant for yourself, do not belong on the forums. Respect the decisions of administrators - when asked to not discuss things, do not discuss them on the forums.
- To contribute to our forums, you need an account. For that we need a real email address. You can ask us to close your account and delete all private data (but not the posts, see below) any time. Use the contact form on the bottom of this page. Note that YOU are responsible for all actions taken with your account, whether authorized or not, unless you ask us to close your account or notify us it is compromised. You agree to pick a secure password and keep it safe!
- You agree all content posted on the forums is owned by you and by posting on our forums is shared and licensed under the Attribution-ShareAlike 4.0 International license. Attribution-ShareAlike 4.0 International
- You may not break the law using the forum, use other users accounts, trade, buy or sell user names, advertise any products or use the forums to gather information for advertisement purposes. Also, you may not imply you are affiliated with or endorsed by Nextcloud GmbH or impersonate others.
- You may not automate access to the forum or monitor it with tools like browser plug-ins, web crawlers and the like, unless it is for the purposes of a search engine. You may not circumvent security or access restrictions or try to work around our moderation efforts. Do not strain the forum with technical requests or requests designed to impose an unreasonable load on the forum infrastructure.
- Respect copyright and privacy of others: do not remove any copyright marks, do not post copyrighted images and do not share personal details of other people or yourself.
Note that our forums contain content from our community. While we and our volunteer moderators do our best to keep dangerous or objectionable content off our forums, it is possible users break our rules. This also has privacy implications - if someone hotlinks an image, then the browser of the visitor will fetch the image and transfer the IP adresse (and some other data) to this server. You can configure your browser to not fetch any data from outside the forum, however.
If you do not wish to follow those rules or accept the above, please do not use our forums. We reserve the right to change, redact, and delete content on the forum for any reason.
The source code of the website can be found in our GitHub repository. It is licensed under the AGPLv3 license. Note that graphics and trademarks are of course not licensed freely, nor is text content. The license covers the code of the site.
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All product names and trademarks are the property of their respective owners, which might in no way be associated or affiliated with Nextcloud.
Last Edited on 2020-07-23