These Terms of Service were originally written in English (US). We may translate these terms into other languages. In the event of a conflict between a translated version of these Terms of Service and the English version, the English version will control.
We recognize that privacy is extremely important to all visitors to our website. We do not share any individual information with anybody without your permission.
To download a whitepaper, you have to enter your name and email address. When you opt in for more information, we will send you news on other whitepapers, webinars and other information, using our marketing automation and CRM tool.
Our CRM is Odoo, an open source CRM/marketing automation tool developed by a Belgian company. We also use this for newsletters. From no tool will we hand over individual data to anybody else and any privacy breaches we will disclose as soon as possible. We also delete, anonymize and remove data regularly.
Our website occasionally embeds content, like YouTube videos (behind a click-through wall) and others. If you enable these external embedded content, there will be only connections to these services to retrieve the data but no cookies will be stored on the visitor’s browser. We do not share any of your data with the parties behind them, however, they can gather some information when you watch a video. We are always looking for ways to decrease data sharing here and input is welcome.
Our security scanner is strictly based on publicly available information, that is the list of known vulnerabilities relevant for ownCloud/Nextcloud releases as well as any applied hardenings/settings we can scan without having access to the server. We only scan on-demand and store the results, but do not update them automatically.
Our forums on help.nextcloud.com runs the open source discourse software. This is self-hosted and we do not share, disclose or otherwise distribute any data from it. You can disable your own account there if you need to. Note that this platform is meant for home users and home user questions! As enterprise visitor, please use our support portal. If you still use the forums, expect that we reach out to you at some point. To use our forums you must agree with our Terms of Service. See below for the complete TOS for the use of our forums.
Our software, be it the Nextcloud server or the Android or iOS apps, are designed to not sent any user data to us. The optional Usage Survey app can sent usage statistics like installed apps to us to help us improve our service. You can review and approve the data before it is sent. We store the data aggregated and not per user, so a theft of our data can not be used to get any information about any specific installation. The Updater app, if enabled, sends Nextcloud version, PHP version, install time and the channel it wants to the Nextcloud updater server to receive update information. We store the install time and version on the instance to track statistics, all other data is discarded right away. We run a push proxy for home users, details on what is sent can be found here. No data is stored on our side.
With regards to third party apps: we can not take any responsibility for third-party apps and the data they store or sent about users. We do have a policy in our app store against abusing private data and any app that is found to be in violation is removed and its author banned. However, we do not have the ability to check all code of all third party applications and thus we recommend you are careful when installing third party apps.
If you see any problems, please report it to firstname.lastname@example.org.
What personal information do we collect from the people that visit our blog, website or app?
Like most websites, nextcloud.com collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. nextcloud.com’s purpose in collecting non-personally identifying information is to better understand how nextcloud.com’s visitors use its website. From time to time, nextcloud.com may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website. Nextcloud.com can save some user personal information (if user enables the convenience cookies in the cookie banner) to save the content of the form fields such as name, email, phone and preferred language. These infos will be saved in the cookie called “nc_form_fields”
nextcloud.com also collects potentially personally-identifying information like Internet Protocol (IP) addresses. nextcloud.com does not use such information to identify its visitors, however, and does not disclose such information to third parties unless legally obliged to do so.
We honour the do-not-track directive. nextcloud.com will not track anything if this is enabled.
Furthermore, our website visit statistics tool Matomo is configured to anonymize visitor IP addresses data by not storing the last digits of all IP addresses.
When registering or submitting a form on our site, as appropriate, you may be asked to enter your name, email address, phone number or other details. See below on what happens with that data.
On our websites:
We collect information from you when you subscribe to a newsletter, fill out a form or enter information on our site.
Our apps only communicate with your own Nextcloud server and do not sent any personal data to us. The server does communicate with Nextcloud servers, for example to retrieve update information or send push notifications (see below) but no personal data of any user is sent.
The Play Store version equal to or newer than 1.5.0 for Nextcloud supports push notifications which use the Google servers. However Google does not have access to the actual notification data. Only a header with a subject is sent via Google, but in encrypted form, and the rest of the content is retrieved directly from your Nextcloud server and not sent through Google. The iOS client works in a similar way.
We may use the information we collect from you when you register, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
We use the Podlove player to serve podcast on nextcloud.com/podcast.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer or firefox) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies settings.
If you disable cookies, some minor features might be disabled.
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when its release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property or safety.
However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses. Think aggregated statistics (number of website visitors in a particular month) or trends (“we see an increase in the number of visitors from Asia”).
Users are able to change their personal information:
We honor do not track signals and do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.
We do not allow or employ third-party behavioral tracking. Our website features no third party ads or tracking tools.
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
We collect your email address in order to:
We agree to the following:
If at any time you would like to unsubscribe from receiving future emails follow the instructions at the bottom of each email and we will promptly remove you from correspondence by that tool. Note that you have to unsubscribe separately from our newsletter and our marketing automation tool.
If you wish to use our forums, you have to agree to the stipulations below.
To contribute to our forums, you need an account. For that we need a real email address. You can ask us to close your account and delete all private data (but not the posts, see below) any time. Use the contact form on the bottom of this page. Note that YOU are responsible for all actions taken with your account, whether authorized or not, unless you ask us to close your account or notify us it is compromised. You agree to pick a secure password and keep it safe! You agree all content posted on the forums is owned by you and by posting on our forums is shared and licensed under the Attribution-ShareAlike 4.0 International license.
Attribution-ShareAlike 4.0 International
Note that our forums contain content from our community. While we and our volunteer moderators do our best to keep dangerous or objectionable content off our forums, it is possible users break our rules. This also has privacy implications – if someone hotlinks an image, then the browser of the visitor will fetch the image and transfer the IP adresse (and some other data) to this server. You can configure your browser to not fetch any data from outside the forum, however.
If you do not wish to follow those rules or accept the above, please do not use our forums. We reserve the right to change, redact, and delete content on the forum for any reason.
The source code of the website can be found in our GitHub repository. It is licensed under the AGPLv3 license. Note that graphics and trademarks are of course not licensed freely, nor is text content. The license covers the code of the site.
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T +49 711 25 24 28 90
All product names and trademarks are the property of their respective owners, which might in no way be associated or affiliated with Nextcloud.
Last Edited on 2023-08-10