{"id":126384,"date":"2022-04-04T11:45:00","date_gmt":"2022-04-04T09:45:00","guid":{"rendered":"https:\/\/nextcloud.com\/?page_id=126384"},"modified":"2026-04-10T14:02:27","modified_gmt":"2026-04-10T12:02:27","slug":"support","status":"publish","type":"page","link":"https:\/\/nextcloud.com\/fr\/support\/","title":{"rendered":"Support"},"content":{"rendered":"

[vc_section el_class=\u00a0\u00bbtitlebar blueGradient\u00a0\u00bb][vc_row content_placement=\u00a0\u00bbmiddle\u00a0\u00bb][vc_column width=\u00a0\u00bb1\/2″][vc_column_text el_class=\u00a0\u00bbpage-subtitle\u00a0\u00bb]<\/p>\n

Trouvez les r\u00e9ponses \u00e0 vos questions<\/h4>\n

[\/vc_column_text][vc_column_text el_class=\u00a0\u00bbpage-title centerMobile\u00a0\u00bb]<\/p>\n

Nextcloud Support<\/h1>\n

[\/vc_column_text][vc_column_text css=\u00a0\u00bb.vc_custom_1702926528645{margin-top: 2rem !important;margin-bottom: 2rem !important;}\u00a0\u00bb el_class=\u00a0\u00bbpage-subtitle centerMobile\u00a0\u00bb]Nous fournissons de la documentation, l\u2019aide de la communaut\u00e9 Nextcloud et une assistance aux entreprises.[\/vc_column_text][\/vc_column][vc_column width=\u00a0\u00bb1\/2″][vc_single_image image=\u00a0\u00bb394758″ img_size=\u00a0\u00bblarge\u00a0\u00bb css=\u00a0\u00bb\u00a0\u00bb img_inline_css=\u00a0\u00bbwidth: 600px;\u00a0\u00bb][\/vc_column][\/vc_row][\/vc_section][vc_section el_class=\u00a0\u00bbvertical-page-intro why_section nc_default_section\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1700835861620{margin-top: 0px !important;margin-bottom: 0px !important;}\u00a0\u00bb el_id=\u00a0\u00bbwhy_section\u00a0\u00bb][vc_row gap=\u00a0\u00bb30″ content_placement=\u00a0\u00bbmiddle\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1663052125396{padding-right: 3rem !important;padding-left: 3rem !important;}\u00a0\u00bb][vc_column][vc_column_text]<\/p>\n

La documentation Nextcloud<\/h3>\n

[\/vc_column_text][\/vc_column][\/vc_row][vc_row gap=\u00a0\u00bb10″ equal_height=\u00a0\u00bbyes\u00a0\u00bb el_class=\u00a0\u00bbside_padding_centered_row\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1701173653201{margin-bottom: 3rem !important;}\u00a0\u00bb][vc_column width=\u00a0\u00bb1\/3″ el_class=\u00a0\u00bbiconbox\u00a0\u00bb]

\"\"<\/div>\n\t

Manuel d\u2019administration<\/h4>Voir plus <\/svg><\/span><\/div><\/div><\/a><\/div>[\/vc_column][vc_column width=\u00a0\u00bb1\/3″ el_class=\u00a0\u00bbiconbox\u00a0\u00bb]
\"Users\"<\/div>\n\t

Manuel de l\u2019utilisateur<\/h4>Voir plus <\/svg><\/span><\/div><\/div><\/a><\/div>[\/vc_column][vc_column width=\u00a0\u00bb1\/3″ el_class=\u00a0\u00bbiconbox\u00a0\u00bb]
\"\"<\/div>\n\t

Manuel du d\u00e9veloppeur<\/h4>Voir plus <\/svg><\/span><\/div><\/div><\/a><\/div>[\/vc_column][\/vc_row][vc_row gap=\u00a0\u00bb10″ equal_height=\u00a0\u00bbyes\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1701172697370{margin-top: 3rem !important;margin-bottom: 3rem !important;}\u00a0\u00bb][vc_column width=\u00a0\u00bb1\/6″][\/vc_column][vc_column width=\u00a0\u00bb2\/3″][vc_column_text]<\/p>\n

Les clients peuvent se connecter \u00e0 notre portail client avec leurs identifiants pour obtenir des informations suppl\u00e9mentaires sur l\u2019\u00e9volutivit\u00e9 et la performance des grandes entit\u00e9s, l\u2019optimisation de la configuration de la base de donn\u00e9es de l\u2019entreprise et plus encore.<\/p>\n

[\/vc_column_text][vc_btn use_svg_icon=\u00a0\u00bbyes\u00a0\u00bb title=\u00a0\u00bbAcc\u00e9dez \u00e0 notre portail client\u00a0\u00bb align=\u00a0\u00bbcenter\u00a0\u00bb i_align=\u00a0\u00bbright\u00a0\u00bb i_icon_fontawesome=\u00a0\u00bb\u00a0\u00bb css=\u00a0\u00bb\u00a0\u00bb add_icon=\u00a0\u00bbtrue\u00a0\u00bb link=\u00a0\u00bburl:https%3A%2F%2Fportal.nextcloud.com%2F|title:Acc%C3%A9dez%20%C3%A0%20notre%20portail%20client|target:_blank\u00a0\u00bb el_class=\u00a0\u00bbbtn-main\u00a0\u00bb svg_icon_id=\u00a0\u00bb346430″][\/vc_column][vc_column width=\u00a0\u00bb1\/6″][\/vc_column][\/vc_row][vc_row gap=\u00a0\u00bb10″ equal_height=\u00a0\u00bbyes\u00a0\u00bb][vc_column width=\u00a0\u00bb1\/6″][\/vc_column][vc_column width=\u00a0\u00bb2\/3″][vc_column_text]<\/p>\n

Vous n\u2019\u00eates pas client ?<\/strong> Am\u00e9liorez d\u00e8s maintenant la productivit\u00e9 de votre \u00e9quipe gr\u00e2ce \u00e0 la principale plateforme collaborative de gestion de contenu.<\/p>\n

[\/vc_column_text][vc_btn use_svg_icon=\u00a0\u00bbyes\u00a0\u00bb title=\u00a0\u00bbDemander un devis\u00a0\u00bb align=\u00a0\u00bbcenter\u00a0\u00bb i_icon_fontawesome=\u00a0\u00bb\u00a0\u00bb css=\u00a0\u00bb\u00a0\u00bb add_icon=\u00a0\u00bbtrue\u00a0\u00bb link=\u00a0\u00bburl:https%3A%2F%2Fnextcloud.com%2Fget-a-quote%2F|title:Demander%20un%20devis\u00a0\u00bb el_class=\u00a0\u00bbbtn-main\u00a0\u00bb svg_icon_id=\u00a0\u00bb342846″][\/vc_column][vc_column width=\u00a0\u00bb1\/6″][\/vc_column][\/vc_row][\/vc_section][vc_section el_class=\u00a0\u00bbnc_default_section how-section lightBG app_store_section\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1701173156271{margin-bottom: 0px !important;}\u00a0\u00bb][vc_row gap=\u00a0\u00bb20″ content_placement=\u00a0\u00bbmiddle\u00a0\u00bb][vc_column width=\u00a0\u00bb1\/3″][\/vc_column][vc_column width=\u00a0\u00bb1\/3″][vc_icon use_svg=\u00a0\u00bbyes\u00a0\u00bb icon_fontawesome=\u00a0\u00bb\u00a0\u00bb color=\u00a0\u00bbcustom\u00a0\u00bb align=\u00a0\u00bbcenter\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1773992304456{margin-bottom: 0px !important;}\u00a0\u00bb custom_color=\u00a0\u00bb#0082c9″ svg_id=\u00a0\u00bb339460″][vc_column_text el_class=\u00a0\u00bbnc-section-title\u00a0\u00bb]<\/p>\n

Options d\u2019assistance<\/h2>\n

[\/vc_column_text][\/vc_column][vc_column width=\u00a0\u00bb1\/3″][\/vc_column][\/vc_row][vc_row gap=\u00a0\u00bb30″ equal_height=\u00a0\u00bbyes\u00a0\u00bb el_class=\u00a0\u00bbiconboxes\u00a0\u00bb][vc_column width=\u00a0\u00bb1\/3″ el_class=\u00a0\u00bbiconbox\u00a0\u00bb][vc_single_image image=\u00a0\u00bb342224″ css=\u00a0\u00bb\u00a0\u00bb el_class=\u00a0\u00bbimage-icon larger\u00a0\u00bb][vc_column_text el_class=\u00a0\u00bbiconbox_title\u00a0\u00bb]<\/p>\n

Aide pour les particuliers<\/h4>\n

[\/vc_column_text][vc_column_text]<\/p>\n

Les particuliers peuvent demander de l\u2019aide dans nos forums. Veuillez comprendre que notre forum est essentiellement constitu\u00e9 d\u2019utilisateurs comme vous qui s\u2019entraident. Envisagez d\u2019aider les autres lorsque vous le pouvez, afin de contribuer en retour \u00e0 l\u2019aide que vous recevez.<\/p>\n

[\/vc_column_text][vc_btn title=\u00a0\u00bbNextcloud Forum\u00a0\u00bb link=\u00a0\u00bburl:https%3A%2F%2Fhelp.nextcloud.com%2F|title:Nextcloud%20Forum\u00a0\u00bb el_class=\u00a0\u00bbbtn-main btn-small\u00a0\u00bb][\/vc_column][vc_column width=\u00a0\u00bb1\/3″ el_class=\u00a0\u00bbiconbox\u00a0\u00bb][vc_single_image image=\u00a0\u00bb387736″ css=\u00a0\u00bb\u00a0\u00bb el_class=\u00a0\u00bbimage-icon larger\u00a0\u00bb][vc_column_text el_class=\u00a0\u00bbiconbox_title\u00a0\u00bb]<\/p>\n

Assistance aux entreprises<\/h4>\n

[\/vc_column_text][vc_column_text]<\/p>\n

Une fois que vous avez trouv\u00e9 la cause premi\u00e8re d\u2019un bug et qu\u2019il s\u2019agit d\u2019un probl\u00e8me dans Nextcloud lui-m\u00eame, signalez-le dans notre outil de suivi des bugs. Veuillez garder \u00e0 l\u2019esprit qu\u2019il ne s\u2019agit PAS d\u2019un canal de support et qu\u2019il est uniquement destin\u00e9 \u00e0 signaler des probl\u00e8mes confirm\u00e9s. Des exemples de code et des informations de d\u00e9bogage sont n\u00e9cessaires et les demandes de support seront ferm\u00e9es.<\/p>\n

[\/vc_column_text][vc_btn title=\u00a0\u00bbObtenir Nextcloud Enterprise\u00a0\u00bb link=\u00a0\u00bburl:https%3A%2F%2Fnextcloud.com%2Fenterprise%2F|title:Obtenir%20Nextcloud%20Enterprise\u00a0\u00bb el_class=\u00a0\u00bbbtn-main btn-small\u00a0\u00bb][\/vc_column][vc_column width=\u00a0\u00bb1\/3″ el_class=\u00a0\u00bbiconbox\u00a0\u00bb][vc_single_image image=\u00a0\u00bb388097″ css=\u00a0\u00bb\u00a0\u00bb el_class=\u00a0\u00bbimage-icon larger\u00a0\u00bb][vc_column_text el_class=\u00a0\u00bbiconbox_title\u00a0\u00bb]<\/p>\n

Signaler les bugs<\/h4>\n

[\/vc_column_text][vc_column_text]<\/p>\n

Une fois que vous avez trouv\u00e9 la cause premi\u00e8re d\u2019un bug et qu\u2019il s\u2019agit d\u2019un probl\u00e8me dans Nextcloud lui-m\u00eame, signalez-le dans notre outil de suivi des bugs. Veuillez garder \u00e0 l\u2019esprit qu\u2019il ne s\u2019agit PAS d\u2019un canal de support et qu\u2019il est uniquement destin\u00e9 \u00e0 signaler des probl\u00e8mes confirm\u00e9s. Des exemples de code et des informations de d\u00e9bogage sont n\u00e9cessaires et les demandes de support seront ferm\u00e9es.
\nUtilisez nos forums pour obtenir de l\u2019aide de d\u00e9bogage.<\/p>\n

[\/vc_column_text][vc_btn title=\u00a0\u00bbRapporter un bug\u00a0\u00bb link=\u00a0\u00bburl:https%3A%2F%2Fdocs.nextcloud.com%2Fserver%2Flatest%2Fdeveloper_manual%2Fprologue%2Fbugtracker%2Findex.html|title:Rapporter%20un%20bug|target:_blank\u00a0\u00bb el_class=\u00a0\u00bbbtn-main btn-small\u00a0\u00bb][\/vc_column][\/vc_row][\/vc_section][vc_section el_id=\u00a0\u00bbcta-contact\u00a0\u00bb el_class=\u00a0\u00bbcta-contact nc-section-gradient-bg white-text\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1663589051447{padding-top: 3rem !important;padding-bottom: 3rem !important;}\u00a0\u00bb][vc_row content_placement=\u00a0\u00bbmiddle\u00a0\u00bb][vc_column width=\u00a0\u00bb1\/4″ el_class=\u00a0\u00bbtext-right\u00a0\u00bb][\/vc_column][vc_column width=\u00a0\u00bb1\/2″ el_class=\u00a0\u00bbcta_buttons\u00a0\u00bb][vc_column_text el_class=\u00a0\u00bbnc-section-title\u00a0\u00bb]<\/p>\n

Souscrire \u00e0 notre newsletter<\/h2>\n

[\/vc_column_text][vc_column_text css=\u00a0\u00bb.vc_custom_1702926934190{margin-bottom: 0px !important;}\u00a0\u00bb]<\/p>\n

Tenez-vous inform\u00e9 de l\u2019actualit\u00e9 de Nextcloud \u2013 les projets de versions, d\u2019\u00e9v\u00e9nements et de d\u00e9veloppements futurs sont abord\u00e9s chaque mois dans notre newsletter.<\/p>\n

[\/vc_column_text][vc_btn use_svg_icon=\u00a0\u00bbyes\u00a0\u00bb title=\u00a0\u00bbSouscrire maintenant !\u00a0\u00bb align=\u00a0\u00bbcenter\u00a0\u00bb i_icon_fontawesome=\u00a0\u00bb\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1773992357003{margin-top: 1rem !important;margin-bottom: 0px !important;}\u00a0\u00bb add_icon=\u00a0\u00bbtrue\u00a0\u00bb el_class=\u00a0\u00bbbtn-white\u00a0\u00bb link=\u00a0\u00bburl:https%3A%2F%2Fnextcloud.com%2Fnewsletter%2F|title:Souscrire%20maintenant%20!\u00a0\u00bb svg_icon_id=\u00a0\u00bb342718″][\/vc_column][vc_column width=\u00a0\u00bb1\/4″][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

[vc_section el_class=\u00a0\u00bbtitlebar blueGradient\u00a0\u00bb][vc_row content_placement=\u00a0\u00bbmiddle\u00a0\u00bb][vc_column width=\u00a0\u00bb1\/2″][vc_column_text el_class=\u00a0\u00bbpage-subtitle\u00a0\u00bb] Trouvez les r\u00e9ponses \u00e0 vos questions [\/vc_column_text][vc_column_text el_class=\u00a0\u00bbpage-title centerMobile\u00a0\u00bb] Nextcloud Support [\/vc_column_text][vc_column_text css=\u00a0\u00bb.vc_custom_1702926528645{margin-top: 2rem !important;margin-bottom: 2rem !important;}\u00a0\u00bb el_class=\u00a0\u00bbpage-subtitle centerMobile\u00a0\u00bb]Nous fournissons de la documentation, l\u2019aide de la communaut\u00e9 Nextcloud et une assistance aux entreprises.[\/vc_column_text][\/vc_column][vc_column width=\u00a0\u00bb1\/2″][vc_single_image image=\u00a0\u00bb394758″ img_size=\u00a0\u00bblarge\u00a0\u00bb css=\u00a0\u00bb\u00a0\u00bb img_inline_css=\u00a0\u00bbwidth: 600px;\u00a0\u00bb][\/vc_column][\/vc_row][\/vc_section][vc_section el_class=\u00a0\u00bbvertical-page-intro why_section nc_default_section\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1700835861620{margin-top: 0px !important;margin-bottom: 0px !important;}\u00a0\u00bb el_id=\u00a0\u00bbwhy_section\u00a0\u00bb][vc_row gap=\u00a0\u00bb30″ […]<\/p>\n","protected":false},"author":26,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"publish_to_discourse":"","publish_post_category":"","wpdc_auto_publish_overridden":"","wpdc_topic_tags":"","wpdc_pin_topic":"","wpdc_pin_until":"","discourse_post_id":"","discourse_permalink":"","wpdc_publishing_response":"","wpdc_publishing_error":"","footnotes":""},"tags":[],"class_list":["post-126384","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nSupport - 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