{"id":2129,"date":"2022-04-04T11:45:00","date_gmt":"2022-04-04T11:45:00","guid":{"rendered":"https:\/\/web2.nextcloud.com\/?page_id=2129"},"modified":"2026-04-10T14:02:18","modified_gmt":"2026-04-10T12:02:18","slug":"support","status":"publish","type":"page","link":"https:\/\/nextcloud.com\/es\/support\/","title":{"rendered":"Support"},"content":{"rendered":"

[vc_section el_class=\u00bbtitlebar blueGradient\u00bb][vc_row content_placement=\u00bbmiddle\u00bb][vc_column width=\u00bb1\/2″][vc_column_text el_class=\u00bbpage-subtitle\u00bb]<\/p>\n

Find answers to your questions<\/h4>\n

[\/vc_column_text][vc_column_text el_class=\u00bbpage-title centerMobile\u00bb]<\/p>\n

Nextcloud Support<\/h1>\n

[\/vc_column_text][vc_column_text css=\u00bb.vc_custom_1700834468630{margin-top: 2rem !important;margin-bottom: 2rem !important;}\u00bb el_class=\u00bbpage-subtitle centerMobile\u00bb]We provide documentation, community help and enterprise support.[\/vc_column_text][\/vc_column][vc_column width=\u00bb1\/2″][vc_single_image image=\u00bb394756″ img_size=\u00bblarge\u00bb css=\u00bb\u00bb img_inline_css=\u00bbwidth: 600px;\u00bb][\/vc_column][\/vc_row][\/vc_section][vc_section el_class=\u00bbvertical-page-intro why_section nc_default_section\u00bb css=\u00bb.vc_custom_1700835861620{margin-top: 0px !important;margin-bottom: 0px !important;}\u00bb el_id=\u00bbwhy_section\u00bb][vc_row gap=\u00bb30″ content_placement=\u00bbmiddle\u00bb css=\u00bb.vc_custom_1663052125396{padding-right: 3rem !important;padding-left: 3rem !important;}\u00bb][vc_column][vc_column_text]<\/p>\n

The Nextcloud documentation<\/h3>\n

[\/vc_column_text][\/vc_column][\/vc_row][vc_row gap=\u00bb10″ equal_height=\u00bbyes\u00bb el_class=\u00bbside_padding_centered_row\u00bb css=\u00bb.vc_custom_1701173653201{margin-bottom: 3rem !important;}\u00bb][vc_column width=\u00bb1\/3″ el_class=\u00bbiconbox\u00bb]

\"\"<\/div>\n\t

Admin manual<\/h4>Ver m\u00e1s <\/svg><\/span><\/div><\/div><\/a><\/div>[\/vc_column][vc_column width=\u00bb1\/3″ el_class=\u00bbiconbox\u00bb]
\"Users\"<\/div>\n\t

User manual<\/h4>Ver m\u00e1s <\/svg><\/span><\/div><\/div><\/a><\/div>[\/vc_column][vc_column width=\u00bb1\/3″ el_class=\u00bbiconbox\u00bb]
\"\"<\/div>\n\t

Developer manual<\/h4>Ver m\u00e1s <\/svg><\/span><\/div><\/div><\/a><\/div>[\/vc_column][\/vc_row][vc_row gap=\u00bb10″ equal_height=\u00bbyes\u00bb css=\u00bb.vc_custom_1701172697370{margin-top: 3rem !important;margin-bottom: 3rem !important;}\u00bb][vc_column width=\u00bb1\/6″][\/vc_column][vc_column width=\u00bb2\/3″][vc_column_text]<\/p>\n

Customers can log in to our customer portal with their credentials for additional information on scalability and performance for large instances, enterprise database configuration tuning and more.<\/p>\n

[\/vc_column_text][vc_btn use_svg_icon=\u00bbyes\u00bb title=\u00bbAccess our Customer Portal\u00bb align=\u00bbcenter\u00bb i_align=\u00bbright\u00bb i_icon_fontawesome=\u00bb\u00bb css=\u00bb\u00bb add_icon=\u00bbtrue\u00bb link=\u00bburl:https%3A%2F%2Fportal.nextcloud.com%2F|title:Access%20our%20Customer%20Portal|target:_blank\u00bb el_class=\u00bbbtn-main\u00bb svg_icon_id=\u00bb346429″][\/vc_column][vc_column width=\u00bb1\/6″][\/vc_column][\/vc_row][vc_row gap=\u00bb10″ equal_height=\u00bbyes\u00bb][vc_column width=\u00bb1\/6″][\/vc_column][vc_column width=\u00bb2\/3″][vc_column_text]<\/p>\n

Not a customer?<\/strong> Improve team productivity now with the leading content collaboration platform.<\/p>\n

[\/vc_column_text][vc_btn use_svg_icon=\u00bbyes\u00bb title=\u00bbGet a quote\u00bb align=\u00bbcenter\u00bb i_icon_fontawesome=\u00bb\u00bb css=\u00bb\u00bb add_icon=\u00bbtrue\u00bb link=\u00bburl:https%3A%2F%2Fnextcloud.com%2Fget-a-quote%2F|title:Get%20a%20quote\u00bb el_class=\u00bbbtn-main\u00bb svg_icon_id=\u00bb342845″][\/vc_column][vc_column width=\u00bb1\/6″][\/vc_column][\/vc_row][\/vc_section][vc_section el_class=\u00bbnc_default_section how-section lightBG app_store_section\u00bb css=\u00bb.vc_custom_1701173156271{margin-bottom: 0px !important;}\u00bb][vc_row gap=\u00bb20″ content_placement=\u00bbmiddle\u00bb][vc_column width=\u00bb1\/3″][\/vc_column][vc_column width=\u00bb1\/3″][vc_icon use_svg=\u00bbyes\u00bb icon_fontawesome=\u00bb\u00bb color=\u00bbcustom\u00bb align=\u00bbcenter\u00bb css=\u00bb.vc_custom_1773992025850{margin-bottom: 0px !important;}\u00bb custom_color=\u00bb#0082c9″ svg_id=\u00bb339459″][vc_column_text el_class=\u00bbnc-section-title\u00bb]<\/p>\n

Support options<\/h2>\n

[\/vc_column_text][\/vc_column][vc_column width=\u00bb1\/3″][\/vc_column][\/vc_row][vc_row gap=\u00bb30″ equal_height=\u00bbyes\u00bb el_class=\u00bbiconboxes\u00bb][vc_column width=\u00bb1\/3″ el_class=\u00bbiconbox\u00bb][vc_single_image image=\u00bb342223″ css=\u00bb\u00bb el_class=\u00bbimage-icon larger\u00bb][vc_column_text el_class=\u00bbiconbox_title\u00bb]<\/p>\n

Help for home users<\/h4>\n

[\/vc_column_text][vc_column_text]Please understand that our forum essentially consist of users like you helping each other out. Consider helping others out where you can, to contribute back for the help you get. This is the only way to keep a community like Nextcloud healthy and sustainable![\/vc_column_text][vc_btn title=\u00bbNextcloud Forum\u00bb link=\u00bburl:https%3A%2F%2Fhelp.nextcloud.com%2F|title:Nextcloud%20Forum\u00bb el_class=\u00bbbtn-main btn-small\u00bb][\/vc_column][vc_column width=\u00bb1\/3″ el_class=\u00bbiconbox\u00bb][vc_single_image image=\u00bb387734″ css=\u00bb\u00bb el_class=\u00bbimage-icon larger\u00bb][vc_column_text el_class=\u00bbiconbox_title\u00bb]<\/p>\n

Enterprise support<\/h4>\n

[\/vc_column_text][vc_column_text]If you run Nextcloud in a mission critical environment, you need an enterprise platform. Nextcloud Enterprise is our tested and certified enterprise product for medium and large businesses, governments and educational institutes. It is backed by our support and gives access to our customer portal and consulting services.[\/vc_column_text][vc_btn title=\u00bbGet Nextcloud Enterprise\u00bb link=\u00bburl:https%3A%2F%2Fnextcloud.com%2Fenterprise%2F|title:Get%20Nextcloud%20Enterprise\u00bb el_class=\u00bbbtn-main btn-small\u00bb][\/vc_column][vc_column width=\u00bb1\/3″ el_class=\u00bbiconbox\u00bb][vc_single_image image=\u00bb388095″ css=\u00bb\u00bb el_class=\u00bbimage-icon larger\u00bb][vc_column_text el_class=\u00bbiconbox_title\u00bb]<\/p>\n

Reporting bugs<\/h4>\n

[\/vc_column_text][vc_column_text]Once you have found the root cause of a bug and it is an issue in Nextcloud itself, report it in our bug tracker. Please keep in mind that this is NOT a support channel and only meant for reporting confirmed issues. Code examples and debugging information is needed and support requests will be closed. Use our forums for help with debugging issues.[\/vc_column_text][vc_btn title=\u00bbReport a bug\u00bb link=\u00bburl:https%3A%2F%2Fdocs.nextcloud.com%2Fserver%2Flatest%2Fdeveloper_manual%2Fprologue%2Fbugtracker%2Findex.html|title:Report%20a%20bug|target:_blank\u00bb el_class=\u00bbbtn-main btn-small\u00bb][\/vc_column][\/vc_row][\/vc_section][vc_section el_id=\u00bbcta-contact\u00bb el_class=\u00bbcta-contact nc-section-gradient-bg white-text\u00bb css=\u00bb.vc_custom_1663589051447{padding-top: 3rem !important;padding-bottom: 3rem !important;}\u00bb][vc_row content_placement=\u00bbmiddle\u00bb][vc_column width=\u00bb1\/4″ el_class=\u00bbtext-right\u00bb][\/vc_column][vc_column width=\u00bb1\/2″ el_class=\u00bbcta_buttons\u00bb][vc_column_text el_class=\u00bbnc-section-title\u00bb]<\/p>\n

Subscribe to our newsletter<\/h2>\n

[\/vc_column_text][vc_column_text css=\u00bb.vc_custom_1701173103165{margin-bottom: 0px !important;}\u00bb]<\/p>\n

Stay up to date with Nextcloud news \u2013 future plans for releases, events and development are covered monthly in our newsletter.<\/p>\n

[\/vc_column_text][vc_btn use_svg_icon=\u00bbyes\u00bb title=\u00bbSubscribe now\u00bb align=\u00bbcenter\u00bb i_icon_fontawesome=\u00bb\u00bb css=\u00bb.vc_custom_1773992147824{margin-top: 1rem !important;margin-bottom: 0px !important;}\u00bb add_icon=\u00bbtrue\u00bb el_class=\u00bbbtn-white\u00bb link=\u00bburl:https%3A%2F%2Fnextcloud.com%2Fnewsletter%2F|title:Subscribe%20now\u00bb svg_icon_id=\u00bb342717″][\/vc_column][vc_column width=\u00bb1\/4″][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

[vc_section el_class=\u00bbtitlebar blueGradient\u00bb][vc_row content_placement=\u00bbmiddle\u00bb][vc_column width=\u00bb1\/2″][vc_column_text el_class=\u00bbpage-subtitle\u00bb] Find answers to your questions [\/vc_column_text][vc_column_text el_class=\u00bbpage-title centerMobile\u00bb] Nextcloud Support [\/vc_column_text][vc_column_text css=\u00bb.vc_custom_1700834468630{margin-top: 2rem !important;margin-bottom: 2rem !important;}\u00bb el_class=\u00bbpage-subtitle centerMobile\u00bb]We provide documentation, community help and enterprise support.[\/vc_column_text][\/vc_column][vc_column width=\u00bb1\/2″][vc_single_image image=\u00bb394756″ img_size=\u00bblarge\u00bb css=\u00bb\u00bb img_inline_css=\u00bbwidth: 600px;\u00bb][\/vc_column][\/vc_row][\/vc_section][vc_section el_class=\u00bbvertical-page-intro why_section nc_default_section\u00bb css=\u00bb.vc_custom_1700835861620{margin-top: 0px !important;margin-bottom: 0px !important;}\u00bb el_id=\u00bbwhy_section\u00bb][vc_row gap=\u00bb30″ content_placement=\u00bbmiddle\u00bb css=\u00bb.vc_custom_1663052125396{padding-right: 3rem !important;padding-left: 3rem !important;}\u00bb][vc_column][vc_column_text] The Nextcloud […]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"publish_to_discourse":"","publish_post_category":"","wpdc_auto_publish_overridden":"","wpdc_topic_tags":"","wpdc_pin_topic":"","wpdc_pin_until":"","discourse_post_id":"","discourse_permalink":"","wpdc_publishing_response":"","wpdc_publishing_error":"","footnotes":""},"tags":[],"class_list":["post-2129","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nSupport - 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